Onix Board
Automation

Intelligent conversational automation

This is not generic automation. It is a conversational flow system that detects intent, answers with AI and escalates to humans when needed.

Features

Flows

Automate responses in your messaging channels with smart flows. Guide users to the information they need with dynamic interactions and optimize support without manual intervention.

Conditions

Trigger specific flows based on received messages or social media comments. Customize responses and automate interactions based on keywords or user actions.

Agents

Define when to transfer the conversation to a human agent or your AI assistant. Ensure users receive personalized support at the right moment within the automated flow.

Forms

Create interactive forms to collect key information through your messaging channels. Gather real-time data and improve decision-making with structured responses.

Multimedia

Send images and visual content in your automated flows to create a more engaging and understandable experience. Enhance interaction with dynamic and easy-to-interpret messages.

Statistics

Analyze the performance of your automated flows with detailed metrics. Measure interactions, identify improvements, and optimize the user experience with precise data.

How does it work?

Every incoming message goes through an intelligent decision flow.

A message arrives

WhatsApp, Instagram, Facebook

1

Intent is detected

AI analyzes the content

2

The flow runs

Personalized automatic response

3

Decision

Automatic flow · Conversational AI · Human agent

4

Benefits

24/7 support without depending on human schedules

Immediate answers that improve customer satisfaction

Reduced operational workload for your team

Smart escalation between AI and humans

Clear metrics on each flow's effectiveness

Integration with WhatsApp, Instagram and Facebook

Real applications

Examples of what you can build with this module, connected to the full Onix Board ecosystem.

Automated support for online stores

A customer asks about product availability. The system detects intent, shows options and creates a cart without human intervention.

Incoming message classification

Messages are classified by intent and routed to the right flow or the right team agent.

Appointment system for clinics

AI identifies that a patient wants to schedule, shows available times, confirms the booking and sends reminders.

Technical support with escalation

The flow tries to resolve the request and transfers it to a specialist with the full history when human intervention is needed.

Ready to start?

Request a personalized demo and discover how this module integrates with your whole ecosystem.