A small online store poses a key question: how can automation improve customer service and operational management without losing control of the budget?

Automation and artificial intelligence allow for managing communications across multiple channels, such as WhatsApp, Messenger, and Instagram, through automated flows with contextual AI that activate based on specific intents. These flows include history, funnels, and the ability to assign conversations, facilitating faster and more coordinated service.

In terms of ROI, our experience indicates that these tools can maximize return on investment, especially during periods of high competition and intensive campaigns, by optimizing campaigns and improving operational efficiency.

Regarding costs, our offering is organized into plans that start from affordable monthly amounts. The Starter Plan, for example, outlines capabilities for managing inventory, communications, and campaigns, with prices starting at $70 USD per month. There are also Business and Standard plans to scale according to your needs.

To get started, we define three key steps:

1. Define your flows: identify the most common interactions with your customers and design automated responses.
2. Integrate your AI assistant: set up a chatbot that understands natural language and provides intelligent responses.
3. Optimize with data: analyze the assistant's performance and adjust the flows to improve the experience.

Our solution offers clear benefits: 24/7 availability, increased efficiency, customization, and real-time analytics to make data-driven decisions and respond quickly to changes in customer behavior.

In summary, for small businesses, automation with AI is not just an operational improvement but an opportunity to sustain growth and deliver a consistent customer experience without overwhelming the budget. Transforming your management with Onix Board can help you move forward with confidence.

Transform Your Business with Onix Board: our platform integrates automation, CRM, CMS, and analytics to empower every area of your business, adapting to your needs as your company grows.