The federal government expanded in 2026 the offering of online procedures and services through a strategy led by the Agency for Digital Transformation and Telecommunications (ATDT), with a public progress reported of 60% in the Program for Simplification of Procedures and the goal to intervene around 4,500 procedures during the fiscal year. This modernization aims to reduce processing times, eliminate duplicate requirements and allow the completion of procedures from mobile devices and computers across the country.
The initiative includes tools and platforms such as the National Digital Investment Window, updates at the Mexican Digital Foreign Trade Window (VUCEM), and authentication mechanisms such as Llave MX, in addition to the digitization of procedures in specific agencies such as the General Directorate of Professions of the SEP. These actions facilitate that people and companies complete procedures without physically visiting offices.
For companies and SMEs, the expansion of online procedures reduces operational friction and shifts service expectations: customers and partners expect faster responses, simpler processes and greater interoperability between public and private systems. At Onix Board we offer an ecosystem designed to take advantage of this transition: multichannel conversational automation, integrated online store management, AI-assisted content generation, and analytics dashboards that unify operation and service indicators.
We recommend three concrete actions to adapt to this digitized environment:
- Map and prioritize processes that benefit from integration with public platforms to remove in-person steps and reduce resolution times.
- Implement multichannel support and automated flows that connect the customer experience with internal systems and government portals, ensuring continuity and traceability.
- Strengthen data governance and security controls to ensure interoperability without compromising privacy or regulatory compliance.
These steps do not require abandoning current operations; they can be initiated through controlled pilots that measure time savings and resolution rates before and after the changes. We provide demonstrations and scalable plans to accompany teams who want to integrate automation, CRM, and analytics without disruption to their operation.
Finally, the massive digitization of procedures also presents technical and organizational challenges: interoperability, authentication, and data quality will be decisive to achieve real benefits. At Onix Board we are available to assess how to align your processes with the new public platforms and thus turn the modernization of the public sector into a competitive advantage for your business.
