State and municipal governments of Mexico agreed on a common path to reduce requirements, standardize processes, and digitalize procedures through a Single Catalog of Procedures. The first phase contemplates 400 actions: 300 state-level and 100 municipal, with reach across all 32 federal entities.
The measure matters because administrative simplification not only changes the relationship between citizens and government; it also changes how companies must prepare their operations. Fewer in-person steps and greater interoperability can accelerate permits, registrations, and services, but require systems capable of organizing information, handling requests, and maintaining traceability.
The agreement was presented during the National Meeting of Local Authorities for Simplification and Digitization, held from August 18 to 21. The Digital Transformation and Telecommunications Agency noted that the pact establishes a common sheet to standardize and digitalize procedures and services with the participation of states and municipalities.
The problem: fragmented processes and administrative burden
For years, the same procedure could require different requirements, variable timelines, and separate channels depending on the entity or municipality. The new model seeks to correct that fragmentation through national standards to unify requirements, processes, and resolution times.
The strategy also aims to prevent municipalities with the least infrastructure from being left out of the digital transformation. To this end, it contemplates technical support, training, and ongoing evaluation by the Digital Transformation and Telecommunications Agency.
The evidence: a shared public ecosystem
The model rests on three components. The first is the standardization of procedures and services; the second, the sharing of public technology through a national portfolio and a source code repository; the third, the development of capabilities so that authorities can implement and maintain the solutions.
The official simplification platform identifies as a goal the integration of 300 state procedures and 100 municipal procedures into the catalog. It also reports national models for areas such as Civil Registry, Cadastre, and Public Property Registry, with documented reductions in procedures, requirements, and times for certain procedures.
“Behind every procedure lies the exercise of a right and access to goods and services that affect people and their families, such as health, education, employment, financing, legal certainty, and property.”
The statement by José Antonio Peña Merino, head of the Digital Transformation and Telecommunications Agency, places the project beyond operational efficiency: simplification aims to facilitate access to rights and services that impact both individuals and businesses.
What it means for businesses
The expansion of digital procedures raises expectations regarding speed, continuity, and availability. Companies that still operate with isolated channels may face difficulties responding to customers, suppliers, or authorities if they do not have centralized information and measurable processes.
- Identificar procesos que dependan de registros, permisos o servicios públicos y priorizar aquellos con mayor impacto operativo.
- Centralizar conversaciones y solicitudes para conservar historial, asignar responsables y dar seguimiento a cada caso.
- Establecer indicadores de tiempo de respuesta, resolución, errores y calidad de datos antes de ampliar una automatización.
- Reforzar controles de acceso y gobernanza de datos para conectar sistemas sin comprometer la privacidad ni el cumplimiento.
At Onix Board we offer an ecosystem to accompany this transition with multi-channel conversational automation, unified inbox, management of online stores, AI-assisted content generation, and analytical dashboards by flow, channel, and intent. These capabilities allow starting with concrete processes and measuring results before scaling.
Public simplification does not by itself solve interoperability, authentication, and data quality challenges. Its impact will depend on institutions meeting the standards and organizations adapting their internal processes to operate in an environment where digital services are more common, comparable, and traceable.
For Mexican companies, the next step is to turn administrative digitization into operational capacity: fewer repetitive tasks, better tracking, and data-driven decisions. An initial assessment of processes and a controlled pilot can help identify where automation yields verifiable benefits.