Since 2024 online retail sales in Mexico grew by more than 20% and the market reached a value close to 789.7 billion pesos, which intensified competition and service standards in the sector.

This jump has pressured SMEs to operate under the same expectations of speed, availability, and digital experience as the big players, while many still manage sales and support from spreadsheets and separate tools. The combination of demand for faster deliveries and greater use of returns creates pressure on inventories, logistics, and customer service.

In light of this scenario, consolidating operational and marketing functions into a single platform reduces operational friction and integration costs, allowing faster responses to customers without multiplying vendors or subscriptions.

Our proposal

At Onix Board we centralize key functions so that a SME can manage the entire operation from a single ecosystem. Among the available capabilities are:

1. Multichannel conversational automation (WhatsApp, Messenger, Instagram) with intent triggers and reusable flows.
2. Unified inbox with history, conversation assignment, and engagement funnels.
3. Online store management: catalog, inventory control, cart, online payments, and order tracking.
4. Automated sales assistant with AI and AI-assisted content generation for articles, copies, and posts optimized for SEO.
5. Marketing campaigns and newsletters with segmentation and event-based automation.
6. Dashboards and unified analytics by flow, channel, and intent to measure sales, interactions, and performance.
7. Modular infrastructure, user management, and access control designed to scale without increasing operating costs.

Plans and accessibility

Onix Board offers scalable models for different needs. The Standard Plan covers management of up to 50 products, inventory control, 1 location, up to 1,000 contacts, and basic AI features for small teams. The Professional Plan increases product and contact limits, includes expanded conversational AI and predictive features. There is also a 7-day Trial Plan for testing and peak periods.

By consolidating channels, automating responses, and measuring results in a single dashboard, SMEs reduce reliance on separate tools, cut operating costs, and improve responsiveness to demand spikes or returns.