Onix Board
Communication

Your omnichannel communication center

Unified inbox, campaigns, social media and message automation. All your business communication integrated into one ecosystem.

Features

Social Media

Connect Facebook, Instagram, and WhatsApp Business to centralize messages and respond from a single platform. Optimize customer communication and automate interactions to improve service and engagement.

Inbox

Manage all messages in a unified inbox where your team can respond in real-time. Monitor interactions, assign conversations, and streamline customer service management.

Templates

Design and store custom templates for WhatsApp Business and email. Speed up responses in campaigns and recurring communications with predefined messages, ensuring consistency and efficiency.

Automated Flows

Set up automated responses with buttons and interactive actions. Guide users to the information they need and optimize conversions with intelligent interactions.

Campaigns

Launch strategic campaigns via email and instant messaging. Segment your audience, personalize messages, and maximize the impact of your communication with advanced outreach tools.

Notifications

Send push notifications to your applications to keep contacts informed about events, updates, responses, and requests. Increase engagement with real-time personalized alerts.

Forms & Surveys

Create dynamic forms and interactive surveys to capture key information from your contacts. Gain valuable insights into their interests and needs to refine your business strategy.

Comments

Allow users to share their opinions on your content within your applications. Analyze feedback, measure engagement, and enhance user experience with interaction and monitoring tools.

Conversational AI

An AI assistant with in-depth knowledge of your business, capable of interacting with customers through your messaging channels. Respond to inquiries, manage requests, and automate support with precision.

New mobile app

Your Onix Board operation, now available anywhere

Capture and organize contacts, create tickets, and keep conversations connected with your team through a simple, fast, and visual experience. Onix Lead extends your workspace so you can follow up in the field or on the move.

Onix Lead app icon
Connected to Onix BoardOnix LeadAvailable for iPhone, iPad, and Android

Organized contacts

Follow-up tickets

Connected conversations

Team collaboration

Benefits

Never miss a customer message because channels are scattered

Reduce response times with a unified inbox

Improve engagement with segmented campaigns

Automate frequent replies without losing personalization

Manage social media from one place

Plan and schedule your publishing calendar

Real applications

Examples of what you can build with this module, connected to the full Onix Board ecosystem.

Omnichannel customer support inbox

Receive and reply to WhatsApp, Instagram, Facebook and email messages in one inbox. Assign tickets to your team and track them through resolution.

Automated social media response system

Set automatic replies for comments and direct messages, routing followers to key information or your store.

Social publishing and scheduling

Plan your content calendar, schedule posts and measure the performance of each piece from Onix Board.

WhatsApp marketing campaigns

Segment customers by preferences and send promotions, updates or events with open and conversion tracking.

Ready to start?

Request a personalized demo and discover how this module integrates with your whole ecosystem.